Shipping policy
At Staple Vintage, we want your order to reach you quickly and safely. Please review the shipping details below:
Shipping Coverage
We currently ship all products listed on our store to every destination in the United States.
Order Cut-off Time
All orders placed after 5:00 PM (GMT-5:00) Eastern Standard Time (New York) will be processed first next business day.
Order Processing And Handling Time
Handling time is 1 to 2 business days from Monday to Friday. During this time, we review the order and share it with you before delivery, along with images and videos. After your confirmation, we do careful packing first, and then we hand over your item to our delivery partner.
Transit Time
Standard: 6 to 9 business days, Monday to Friday.
Economy: 3 to 8 business days, Monday to Friday.
Express: 3 to 4 business days, Monday to Friday.
Please note that transit time may vary depending on location, weather conditions, holidays, or carrier delays.
Total Delivery Time & Shipping Rates
| Shipping Method | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | Free | 7 - 11 business days |
| Economy Shipping | $9.99 USD | 4 - 10 business days |
| Express Shipping | $19.99 USD | 4 - 6 business days |
This includes processing, i.e., handling and transit time. This is the maximum delivery time. We try to deliver your order to you as soon as possible because customer satisfaction is very important to us.
Delivery Partner
We work with reliable and secure delivery partners including FedEx, USPS, UPS, and DHL.
Order Tracking
Once we deliver your order to our delivery partner, you will receive the tracking number through your email.
Changing Your Shipping Address
If you need to update your shipping address, please email us at support@thestaplevintage.com before your order is shipped.
Incorrect or Undeliverable Addresses
If your package is returned due to an incorrect or incomplete address, the re-shipping cost will be the customer's responsibility. Please review your shipping details carefully before placing an order.
Order Cancellation
You may request order cancellation within 24 hours after placing the order. Once the order has been handed over to the delivery partner, it cannot be cancelled.
Damaged Shipment
At Delivery: Refuse the package or notify us immediately via email at support@thestaplevintage.com or phone +1 (518) 917-4484.
After Delivery: Please email us with clear images or videos of the damaged area, or contact us via our website. We will arrange a replacement or begin the return process. Claims made after a long delay may not be eligible for compensation.
Contact Information
Phone support: +1 (518) 917-4484
Email support: support@thestaplevintage.com
Address: 664 University Ave, Rochester, New York 14607, United States of America
Support Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Order Cut-off Time: 05:00 PM (EST)