FAQ's
1. What makes Staple Vintage different from other clothing stores?
Staple Vintage stands out because we combine authentic vintage-inspired style with high-quality materials and reliable service. Each item is carefully handpicked, inspected, and packaged by our team to ensure you receive products that truly match what’s shown on our website. We believe fashion should be timeless, durable, and make you feel confident every time you wear it.
2. Are your products new or used?
All our products are brand new. We do not sell used, second-hand, or thrifted items. Every product is verified for authenticity, quality, and condition before shipping.
3. Where do your products come from?
We work with trusted and verified manufacturers who share our commitment to quality and design. Our suppliers are chosen carefully to ensure every product meets our standards for comfort, durability, and appearance.
4. How long does delivery take?
Delivery time depends on your chosen shipping method:
- Standard Shipping: 7–11 business days
- Economy Shipping: 4–10 business days
- Express Shipping: 4–6 business days
We try our best to process and deliver your order as quickly as possible. Handling time is usually 1–2 business days. You’ll receive tracking details once your order is shipped.
5. What if my order arrives damaged or defective?
If your item arrives damaged, defective, or not as described, please contact us right away at support@thestaplevintage.com with clear images or a short video of the issue. We’ll inspect your case and arrange a replacement or refund based on your preference.
6. Can I return or exchange a product?
We accept returns only for items that arrive damaged or defective. At this time, we don’t offer direct exchanges for size or color. If you’d like a different product, you can return the item (if eligible) and place a new order for the one you prefer.
7. How can I track my order?
Once your order is handed over to our delivery partner, we’ll email you a tracking number. You can use it to follow your shipment in real time through the carrier’s website (such as USPS, FedEx, UPS, or DHL).
8. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Maestro, Diners Club, and Elo
- Digital Wallets: ShopPay and Google Pay
All payments are processed securely in USD through encrypted gateways to protect your information.
9. Can I change my shipping address after placing the order?
Yes, if your order hasn’t been shipped yet. Please contact us as soon as possible at support@thestaplevintage.com with your updated address. Once the order is shipped, we can no longer change the destination.
10. What happens if my package is returned because of an incorrect address?
If your package is returned to us due to an incomplete or incorrect address, we can resend it once you provide the correct information. However, reshipping costs will be the customer’s responsibility. Please double-check your address before completing your order.
11. Can I cancel my order after placing it?
You can cancel your order within 24 hours of placing it by contacting us via email or phone. Once your order has been processed or shipped, cancellation is no longer possible.
12. Do you ship outside the United States?
Currently, we only ship orders within the United States. We’re working on expanding our coverage soon.
13. How secure is my payment and personal data?
Your security is our top priority. We use SSL encryption and secure payment gateways to protect your personal and financial data. Staple Vintage never stores or shares your payment information with third parties.
14. What should I do if I didn’t receive my order confirmation email?
If you don’t see a confirmation email within a few minutes after placing your order, please check your spam or junk folder. If it’s not there, contact us at support@thestaplevintage.com and we’ll resend the confirmation.
15. How can I reach your customer support team?
You can contact us any time during business hours for help or questions:
- Email: support@thestaplevintage.com
- Phone: +1 (518) 917-4484
- Address: 664 University Avenue, Rochester, New York 14607, United States of America
- Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)